Frequently Asked Questions
Q: How can your Company benefit us?
A: We could significantly lower your overhead by decreasing your expenses e.g. salary, benefits, vacation time etc, while at the same time dramatically improving your collections.Q: What is your billing process?
A: We retrieve billing weekly via fax, pick-up, or mail and process your claims within 24 hours through electronic claims transmissions. A charge edit is supplied outlining your previous weeks encounters. To ensure that your entire accounts receivables is actively being pursued, follow up of each individual account begins approximately 21 days after initial submission. Accounts are followed until each claim is satisfied.Q: How are rejections handled?
A: Rejected claims are thoroughly reviewed and subsequently handled through telephone calls, resubmissions and appeals at No Additional Cost.Q: What is your fee?
A: We charge a flat, competitive fee unlike other billing companies where there is a service menu with additional fees for telephone collection follow-up, appeals to insurance companies, resubmissions, collection proceedings, “monthly maintenance fee,” change of data, interest, specific reports, etc.Q: How is your company different from other services?
A: We specialize in personalized service as we would like to be considered part of your staff. We are available to answer any of your questions regarding your patient accounts and provide a wide array of reports detailing production analysis etc at your request.